supebaji Privacy Policy

supebaji ("we", "us", or "the platform") operates a secure and reliable online casino and betting service for users in Bangladesh. Protecting your privacy is one of our primary responsibilities. This Privacy Policy ("Policy") explains how supebaji collects, processes, stores, and in certain cases shares your personal information with third parties.

By using our website, mobile platform, or any of our services, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.

This Privacy Policy applies only to individuals who are 21 (twenty-one) years of age or older. We do not knowingly collect information from minors.

Various types of personal information are collected at supebaji for the purposes of creating accounts, managing payments, and providing services. A detailed description of the information collected is provided below.

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID card or passport number (where identity verification is required)
• Current address

2.2 Contact Information

• Email address
• Mobile number (for payment verification via bKash, Nagad, or Rocket)

2.3 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction history and amounts
• Deposit and withdrawal records

2.4 Technical Information

• IP address and device identification
• Browser type and operating system information
• Cookie and session data
• Information about usage time and patterns on the platform

2.5 Gaming Activity Information

• Betting history and results
• Preferred game categories and games
• Bonus and promotion usage information

supebaji never collects unnecessary information. There is a specific legal or operational purpose behind every piece of information collected. The main purposes are outlined below.

3.1 Service Delivery and Account Management

Personal information is used to create your account, confirm login, process payments, and manage deposits and withdrawals. Verifying your mobile number is essential to complete transactions via bKash, Nagad, Rocket, or Upay.

3.2 Identity Verification and Security

To prevent fraud, money laundering, and unauthorized account use, supebaji follows a "KYC" (Know Your Customer) process. As part of this, your identity document or proof of age may be verified.

3.3 Customer Support

Our 24/7 live chat support team may view your account and transaction information to resolve your issues. This is used solely for support purposes.

3.4 Responsible Gaming

By analyzing patterns in your gaming activity, supebaji can identify problematic behavior and provide responsible gaming tools. This is entirely for your benefit.

3.5 Service Improvement

By analyzing anonymous statistics and usage data, supebaji continuously improves its platform, game selection, and user experience.

3.6 Legal Obligations

We have a legal responsibility to retain and disclose certain information in order to comply with applicable laws and regulations, fulfill legitimate requests from authorities, and resolve disputes.

supebaji never sells your personal information to third parties. However, sharing information may be necessary in certain specific circumstances.

4.1 Service Partners

We work with trusted partners for payment processing (such as bKash, Nagad, Rocket), technical infrastructure, and game provision. These partners receive only the information necessary to deliver their specific services. They are contractually obligated to comply with our privacy policy standards.

4.2 Legal Requirements

Information may be disclosed under court orders, requests from legitimate investigative authorities, or where required by applicable law. In such cases we always follow a minimum disclosure policy.

4.3 Business Transfers

If supebaji's business operations are ever merged, acquired, or transferred, user information may form part of that process. You will be notified in advance in such a case.

4.4 Consent-Based Sharing

Outside of the cases above, your information will never be shared with third parties without your explicit consent.

supebaji uses cookies and similar technologies to operate the platform smoothly. This section provides transparent information about those technologies.

5.1 Essential Cookies

These cookies are necessary for the core functionality of the website. They are used to maintain login sessions, perform security checks, and enable basic navigation. Disabling these cookies may prevent the website from functioning properly.

5.2 Functional Cookies

These cookies are used to remember your preferences (such as language and display settings). They make your user experience more personalized.

5.3 Analytical Cookies

Anonymous statistics are collected to understand how the platform is being used. This information helps us improve our services. These cookies can be managed from your browser settings.

5.4 Cookie Controls

You can block or delete cookies by changing your browser settings. Please note that disabling essential cookies may limit some features of the supebaji platform.

Protecting your personal information is supebaji's highest priority. We apply industry-standard security technologies and procedures.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmissions are conducted through encrypted channels.
• Encrypted Storage: Stored sensitive information is kept encrypted.
• Firewalls and intrusion detection systems are active.
• Regular security audits are conducted.

6.2 Organizational Safeguards

• Only authorized staff have access to your information.
• All staff receive data protection training.
• A complete log of data access is retained.

6.3 Data Retention Period

Information is retained for a specified period in accordance with applicable laws and regulations, both while your account is active and after it is closed. Financial transaction records may be kept for longer due to long-term legal requirements. Once the required period has ended, information is securely deleted or anonymized.

6.4 Security Breaches

In the event of a security breach, we will notify affected users as quickly as possible in accordance with applicable law and take the necessary steps.

supebaji respects your data protection rights. Your rights are described in detail below.

7.1 Right to Access

You have the right to receive a copy of the personal information we hold about you. Contact our support team to make this request.

7.2 Right to Rectification

You have the right to correct inaccurate or incomplete information stored in your account. This can be done through account settings or via our support team.

7.3 Right to Close Your Account

You may request to close your supebaji account at any time. Even after your account is closed, some information may be retained for a specified period due to legal requirements.

7.4 Right to Object to Marketing Communications

To stop receiving promotional emails or messages, you may update your account settings or notify our support team at any time.

7.5 Right to Lodge a Complaint

If you have any concerns about our data processing practices, please contact us directly first. We take every complaint seriously.

supebaji provides services only to individuals who are 21 (twenty-one) years of age or older. We never knowingly collect or process personal information from minors.

Age is verified at the time of account creation. If we receive information that a user is a minor, we will immediately suspend that account and delete the information collected.

If you believe a minor's information has been collected by mistake, please notify us immediately at [email protected].

supebaji may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:

• By updating the date on this page.
• By sending a notification to your registered email address.
• Through a startup message when you log in to the platform.

If you continue using the platform after changes are made, you will be considered to have agreed to the updated Policy. We therefore recommend reading this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. The supebaji support team is always here for you.

For privacy-related requests, write "Privacy Request" in the email subject line and send from your registered email address. We will do our best to respond as quickly as possible.